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Member Services Manager

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Member Services Manager
Office, Administrative, and Customer Support > Customer Service Management  > Member Services Manager
Job Purpose: Serves members by planning, organizing, implementing, and evaluating communications and information programs; managing the annual meeting; managing staff; ensure customer satisfaction; increase member communication and customer loyalty; recruitment for team; team member development; manage daily operations; participate in new business development.
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Industry Forecast Data
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Number of similar jobs posted on Monster:
Rate of Growth in percent:
1000+
6.90
%
Size of Industry in 2006:
Size of Industry in 2016:
870,000
930,000
Source: Bureau of Labor Statistics, May 2006
Duties
Skills
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Active listening
Coaching
Communication Processes
Confidentiality
Critical Thinking
Customer Service
Decision Making
Delegation
Enthusiasm
Fostering Teamwork
Interpersonal Communication
Leadership
Management Proficiency
Organization
People Management
People Skills
Persuasion
Planning
Presentation Skills
Process Improvement
Public Relations - General
Quality Management
Resolving Conflict
Supports Diversity
Time Management
Verbal Communication
Written Communication
Qualifications
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  • Bachelor’s Degree
  • Budget Management
  • Change Management
  • Product Management
  • Recruiting
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