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Customer Service Supervisor

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Customer Service Supervisor
Office, Administrative, and Customer Support > Customer Service Management  > Customer Service Supervisor
Job Purpose: Maintains and enhances customer service by organizing and evaluating service and delivery systems and procedures; supervising staff; recruitment for staff; team training; customer satisfaction; team productivity; resolve customer complaints.
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Number of similar jobs posted on Monster:
Rate of Growth in percent:
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Size of Industry in 2016:
Source: Bureau of Labor Statistics, May 2006
Duties
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Active Learning
Active listening
Coaching
Confidentiality
Coordination
Critical Thinking
Decision Making
Fostering Teamwork
Instructing
Interpersonal Communication
Leadership
Learning Strategies
Management Proficiency
Monitoring
Motivating Others
People Management
Persuasion
Planning
Presentation Skills
Process Improvement
Project management
Safety Management
Social Perceptiveness
Social Skills
Supports Diversity
Time Management
Verbal Communication
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  • Product Management
  • Quality Management

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