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Customer Service Director

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Customer Service Director
Office, Administrative, and Customer Support > Customer Service Management  > Customer Service Director
a.k.a. Client Relations Executive, Client Service Director, Director of Client Service, Director of Customer Care.
Job Purpose: Serves customers by directing customer service staff; planning, implementing, and evaluating customer service systems; making changes as necessary.
Go to Qualifications | Go to Required Skills
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Industry Forecast Data
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Number of similar jobs posted on Monster:
Rate of Growth in percent:
1000+
4.60
%
Slower than average when compared with other industries
Size of Industry in 2006:
Size of Industry in 2016:
1,767,000
1,849,000
Source: Bureau of Labor Statistics, May 2006
Duties
Skills
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Coaching
Coordination
Customer Service
Decision Making
Delegation
Developing Standards
Financial Planning and Strategy
Listening
Management Proficiency
Managing Processes
Managing Profitability
Market Knowledge
Presentation Skills
Product Management
Promoting Process Improvement
Quality Management
Strategic Planning
Supervision
Qualifications
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