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Customer Information Specialist

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Customer Information Specialist
Office, Administrative, and Customer Support > Customer Service  > Customer Information Specialist
a.k.a. Applications Consultant, Customer Service Specialist, Customer Services Specialist, Customer Support Specialist.
Job Purpose: Provides customer service support for internal and external customers; monitors customer service representative performance to ensure customer satisfaction.
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Industry Forecast Data
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Number of similar jobs posted on Monster:
Rate of Growth in percent:
1000+
15.50
%
Faster than average when compared with other industries
Size of Industry in 2006:
Size of Industry in 2016:
2,187,000
2,526,000
Source: Bureau of Labor Statistics, May 2006
Duties
Skills
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Analyzing Information
Customer Focus
Data Entry Skills
Integrity
Interpersonal Communication
Listening
Multi-tasking
Networking
Organization
Phone Skills
Proactive
Problem Solving
Product Knowledge
Quality Focus
Resolving Conflict
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  • Requirements Analysis Experience
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