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Call Center Floor Manager

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Call Center Floor Manager
Office, Administrative, and Customer Support > Customer Service Management  > Call Center Floor Manager
a.k.a. Call Center Administrator.
Job Purpose: Serves customers by planning and implementing operational and staff objectives; planning and maintaining efficient operations; improving quality results; meeting financial objectives; managing staff.
Go to Qualifications | Go to Required Skills
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Industry Forecast Data
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Number of similar jobs posted on Monster:
Rate of Growth in percent:
70
14.50
%
Faster than average when compared with other industries
Size of Industry in 2006:
Size of Industry in 2016:
254,000
291,000
Source: Bureau of Labor Statistics, May 2006
Duties
Skills
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Active Learning
Active listening
Coaching
Confidentiality
Critical Thinking
Customer Service
Decision Making
Flexibility
Fostering Teamwork
Instructing
Interpersonal Communication
Judgment
Learning Strategies
Management Proficiency
Monitoring
People Management
Presentation Skills
Process Improvement
Process Management
Resolving Conflict
Social Perceptiveness
Standardization
Time Management
Qualifications
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  • Product Management
  • Quality Management
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