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FAQ
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Most Popular Questions
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How do I log in if I forget my username/password?
How do I change my account email address?
How do I reset my account password?
How do I know if an opportunity I received via email is legitimate?
How can I find jobs on Monster?
How can I improve my search results?
What happens when I delete a resume?
What happens when I apply online to a job posting?
What training does Monster offer job seekers?
How do I find contacts on Monster?
How do I delete my Monster cookies?
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All Questions
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My Account Finding Jobs Applying Online Posting a Resume Monster Networking My Networking Profile Message Center Feedback Ratings Networking Message Boards Troubleshooting
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| My Account |
| Q: How do I log in if I forget my username/password? |
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A: You can access your account by resetting your password. If you've also (or only) forgotten your username, you can use your account email address as your username when you log in. After you log in, you can find your actual username on the My Monster account page.
Note: If you've changed your email address, or forgotten which email address you used when you created your account, please contact us and a Customer Central Representative will assist you. |
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| Q: How do I change my account email address? |
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A: Click the 'account' link on the main My Monster menu bar. Clicking the link will take you to the main Account page, where you can review and update all information associated with your account. |
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| Q: How do I reset my account password? |
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A: Click the 'account' link on the main My Monster menu bar. Clicking the link will take you to the main Account page. Click the 'change password' link in the Log In & Email section on the Account page. Clicking the 'change password' link will take you to the page where you can reset your password. |
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| Q: How do I edit my contact information? |
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A: To update your contact information, click the 'account' link on the My Monster navigation bar. Clicking the link will take you to the main account page, where you can review and update all information associated with your account. To update your contact information, click the 'edit' link associated with the Contact Information section and complete all required information.
Note: Updating account information will also update the same information on your resume(s) and/or networking profile.
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| Q: Can I have multiple accounts using the same email address?
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A: You can only have one account per email address. To have multiple accounts, you will need to obtain additional email addresses.
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| Q: How do I change my newsletter subscriptions? |
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A: To manage your subscriptions to Monster's free newsletters, click the edit link within the newsletter section on your account page. Make desired changes and click 'update account.' |
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| Q: How did an account get created with my email address? |
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A: If you've applied to a job on an employer's website that uses Monster's technology, an account on Monster may have been automatically created using your email address. Another possibility is that your Internet provider supplied you with a recycled email address. |
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| Q: Will my contact information be sold to third parties? |
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A: Monster will not disclose to any third party your name, address, email address or telephone number without your consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.
Note: When you created your account, you chose whether or not you wanted to receive Monster Partner Offers. To change your communication settings, click the 'edit' link associated with the Updates & Offers section on your account page. Complete the required information and click 'update account.' It can take up to a week for these changes to take effect. |
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| Q: How can I reduce the volume of Monster-related email? |
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A: There are steps you can take to manage the volume of Monster-related email you receive. Suggestions are included below grouped by type of communication.
Emails from the same employers: Some employers have search agents that look for resumes that match selected criteria. If you've refreshed your resume, the agent might mistake your resume for a new resume and send you another email. To prevent employers from finding your resume, change your resume status to private. You will still be able to use your resume to apply online to job postings that interest you.
Updates and Offers: When you created your account, you chose whether or not you wanted to receive Monster Updates and Monster Partner Offers. To change your communication settings, click the 'edit' link associated with the Updates & Offers section on the main account page. Complete the required information and click 'update account.' It can take up to week for these changes to take effect.
Saved Search alerts: You can control the frequency of your saved search alerts by editing your saved searches. You can choose to receive emails less frequently or not at all. If you choose not to receive email alerts, you can view your matching results on your My Monster home page. Click the edit link associated with each of your searches to make this change.
Newsletters: To manage your subscriptions to Monster's free newsletters, click the edit link associated with the newsletter section of the main account page. Make desired changes and click 'update account.'
If these steps don't reduce the amount of email communication to your satisfaction, please
contact us and we'll try to assist you with issues associated with your account.
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| Q: How do I cancel my premium membership? |
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A: To cancel your My Monster Premium membership, click the 'cancel' link on the Billing History page, accessible from your main Account page. Cancellation of your premium membership will be effective at the close of the current (at time of cancellation) 30-day billing period. By canceling, you will lose access to all associated premium features, including resume enhancement and advanced networking. If you do cancel your premium membership, you will retain your free Monster membership, allowing you to search for jobs and apply online.
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| Q: Should I cancel my account if I am not looking for a job? |
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A: If you are thinking of canceling your account because you are no longer looking for a job, we recommend that you deactivate the job search tools associated with your account, rather than cancel your account entirely. By deactivating your job search, you will be able to keep your resume(s) and letters on file, retain your networking profile and contacts, and continue to have access to Monster's career advice and message boards.
To deactivate your account, follow the recommendations included below:
- Resumes: If you have a public resume, you can prevent employers from finding your resume during searches by changing the resume status to 'private.' Click the 'edit' link in the resume status section of your resume and follow the instructions on the status edit page.
- Saved Searches: If you are currently receiving email alerts based on one or more of your saved searches, you can stop receiving email updates and still maintain your seraches for later use. To do so, change the 'Email Frequency' option to 'Never.'
- Newsletters: If you are currently receiving Monster newsletters, you can stop receiving these email messages by deselecting the checkboxes on the newsletters sign-up page. To access that page, click 'Account' on the main My Monster menu bar.
- Updates and Offers: When you created your account, you chose whether or not you wanted to receive Monster Updates and Monster Partner Offers via email. To change your communication settings, click the 'edit' link associated with the Updates & Offers section on the main account page. To access that page, click 'Account' on the main My Monster menu bar. Note: It can take up to week for these changes to take effect.
If you'd still rather cancel your Monster account, click the ‘cancel my account’ link on your Account page. |
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| Finding Jobs |
| Q: How can I find jobs on Monster? |
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A: There are two ways you can start searching for jobs on Monster: To find jobs by keyword, location, industry and company category, click the 'Find Jobs' tab on the My Monster navigation bar. You'll have an opportunity to enter your specific search criteria and then review matching job postings. You can also save your search criteria. Saving a search automates your job search and provides you with the option of receiving email alerts when jobs that meet your criteria are posted. |
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| Q: How can I improve my search results? |
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A: The keywords you enter to describe the job you're looking for, and how you enter multiple keywords, will greatly influence your search results. To start, try entering keywords that you think will match job titles and job descriptions that may interest you. If you're not sure which keywords to use, you can omit keywords and search under a job category and job location. Viewing sample job listings in an industry that interests you will help you identify keywords to use in your job searches.
To refine your results, consult our Keyword Search Tips for advanced searching options.
Note: As with any activity on the Internet, you should protect yourself when searching for jobs. Consult our Safe Job Search page for more information. |
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| Q: Why is my job search returning few results? |
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A: It could be that the search criteria that you entered is too detailed. For more search results, you can try reducing the number of keywords you are using, or expanding your search to a larger geographical area. For more search suggestions, see our Keyword Search Tips.
If you tried adjusting your search and your results are still limited, try clearing your cache. |
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| Q: What is a saved search? |
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A: Saving a search automates your job search. Instead of manually repeating job searches, you can enter search criteria once and have search results emailed to you. Basic members can save up to 5 job searches. My Monster Premium members can save up to 10 job searches. You can view/modify your searches, check search results and save new searches by clicking the associated links. |
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| Q: How do I save my job search? |
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A: Saving a search automates your job search. Instead of manually repeating job searches, you can enter search criteria once and have search results emailed to you. Basic members can save up to 5 job searches. My Monster Premium members can save up to 10 job searches. You can view/modify your searches, check search results and save new searches by clicking the associated links. Saved SearchA saved search is an easy way to automate your job search. Instead of entering the same search criteria each time you conduct a search, you simply enter it once and save the criteria. Doing so will save the criteria. Once you save your search, you can run it with just a click. When you save the search, you can also set it up to periodically conduct searches and email you the results, keeping you updated on the latest job postings that meet your requirements.
To save a search, click save search on the job search results page. You'll have an opportunity to name your search and choose how often you wish to receive alerts via email. Your searches can be updated at anytime.RSS FeedSaving your job search as a RSS Feed automates your job search. Instead of entering the same search criteria each time you conduct a job search, you can enter your search criteria once and receive updates on new jobs that meet your criteria via your RSS reader.
To save your search criteria as an RSS Feed, click the 'RSS Feed' link (or the XML icon) on the job search results page, and add the supplied XML code to your RSS reader. Clicking displayed matching jobs in your reader will take you to the Monster job listing where you can learn more about the job and apply online.
Learn more about RSS and RSS readers.
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| Q: What is a job search RSS feed? |
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A: Saving your job search as an RSS feed automates your job search. Instead of entering the same job search criteria each time you conduct a search, you can enter your search criteria once and receive the latest matching results in your RSS reader. Clicking a displayed job will take you to Monster, where you can learn more about the job and apply online.
To save your job search criteria as an RSS feed, click the 'RSS Feed' link (or the XML icon) on the job search results page. Follow the standard procedure for adding the associated code to your RSS reader.
For more information on RSS and RSS readers, see our Career Advice. |
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| Q: How can I get more information about a job posting? |
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A: Since employers post their own jobs, they are responsible for the information in the job listing. For more information on a job, we recommend that you contact the employer in question. If an employer has omitted a way to contact them, please contact us and we will ask the employer to update the job posting as soon as possible. Note: Although most jobs are listed for 60 days, employers can remove their job postings whenever they like. |
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| Q: Does Monster ensure that job postings are from reputable companies? |
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A: We feel it is important to provide a safe job searching environment, while also allowing job seekers to explore a wide range of employment possibilities.
Monster's Terms of Use prohibits the posting of any job opportunity that requires an up front payment or periodic payment. Monster also has the discretion to make exceptions to this prohibition. In limited circumstances, Monster may periodically permit certain companies to post opportunities that require an upfront fee, including work from home opportunities. Before doing so, Monster requires that the companies wishing to post these types of opportunities agree and adhere to a variety of standards and measures designed to protect Monster's job seekers, including clear disclosure of the fees involved and a reasonable refund policy. If it is brought to our attention that a particular company is not disclosing an up front fee, or asks the job seeker to participate in any fraudulent activity, then Monster will act accordingly to remove these job postings.
Monster acts as a venue for employers to post job opportunities and candidates to post resumes. Based on your research and communication with the company, it is up to you to conclude whether or not you wish to pursue the opportunity.
Consult our Safe Job Search page for more information. |
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| Q: How do I know if an opportunity I received via email is legitimate? |
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A: Monster is dedicated to providing the safest possible environment for you to search and apply to jobs and manage your career. To assist with that goal, we ask that you be wary of email spoofs and phishing. Both practices concern email where the from address has been forged to make it appear as if the message came from somewhere, or someone, other than the actual source.
Fraudulent emails often include an opportunity to serve as a go-between for money transfers, or try to lure the recipient into clicking a link that will download malicious programs such as spyware and malware. As all companies are susceptible to these scams, you could receive an email that appears to originate from a Monster email address and/or falsely represents Monster. These emails are usually sent from a general spam email list and not from email addresses stored in a Monster database. Please be aware that these emails do not come from, or through, Monster.
Here are some ways you can prevent being lured in by fraudulent email:
- Verify the legitimacy of the email, company, and specific employment opportunity. There are three simple ways you can do this:
- If the email contains a link, you can validate the URL by going directly to the company’s website using the company's main URL rather than relying solely on the links provided in the email.
- If the email includes a job proposition, the job should be listed on the company website. You can also call the company directly using the company's publicly listed phone number to verify the job opportunity.
- Research the company by conducting an Internet search and by using the Better Business Bureau.
- Do not share personal information unless you are confident that the other party is who they claim to be. The following information is not collected by Monster and should not be included on your resume:
- Social Security number
- Driver license number
- Bank account information
- Credit card information
- Passwords
- Disregard all emails offering employment opportunities that involve acting as a go-between for money transfers.
- Verify the legitimacy of a potential employer before engaging in any monetary transactions or before providing credit card, bank information, or personal information requested to conduct an applicant background check.
- Protect yourself from employment opportunity fraud by looking for these warning signs:
- Email-only communication
- Overly-simplified requirements/qualifications
- Ability to work from home and/or only 2-3 hours of work per day
- Broken English, spelling mistakes and/or grammar errors
- Requests for bank account information or Social Security number
- Management of monetary transactions
- Repackaging or reshipping from your own home
- Compensation based on using funds you withdrew from a banking account
- Be wary of any email that asks you to download a tool or update your account or access agreement. Monster will never send an email requesting that you take these steps or ask you for your account username and password.
The precautions listed above will help you evaluating whether an email or job opportunity is legitimate. When in doubt, follow your instincts if it looks too good to be true, chances are it is.
To learn more about email scams, see the Federal Trade Commission's How Not to Get Hooked by a Phishing Scam, and the Anti-Phishing Working Group.
For more information on Internet security, please consult our Tips for a Safe Job Search. |
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| Q: What is Monster Diversity and Inclusion? |
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A: Monster Diversity and Inclusion is a section of Monster.com with special content applicable to job seekers who are members of several specific communities, Women, African Americans, Asian Americans, Native Americans/Pacific Islanders, Workers with Disabilities, Gay/Bisexual and Lesbian Workers, and Older Workers.
The Monster Diversity & Inclusion Site also allows employers to reach these diverse communities through (i) placement of their job postings on the Diversity & Inclusion Network (the Diversity & Inclusion Site and partner sites such as NAACP.com, BET, Hispanic Online, Essence, Gaywork.com and the Community Connect Inc. Sites), as well as Monster.com, and (ii) targeted advertising on the Monster Diversity & Inclusion Site and Community Connect Inc Sites.
Promoting diversity is an important aspect of many companies' overall recruitment strategies, in order to build a workforce based on equal opportunities given to qualified job seekers of all nationalities and backgrounds. The Diversity and Inclusion Site and the related products were created in response to feedback from many companies nationwide who are seeking ways to expand diversity in their workplace, while complying with legal requirements. Companies also wanted to hire an employee base that was reflective of their customers in the global marketplace.
All job opportunities posted on the Monster Diversity and Inclusion Network are also accessible via the regular Monster Job Search, so seekers can look at, and apply for, these jobs from both areas. |
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| Q: How do I search for jobs in India? |
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A: For an up to date listing of job opportunities in India, vist Monster India and click 'Search Jobs.' |
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| Q: Why is India not included in the global locations list? |
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A: On February 18th, Monster launched a new Monster India website designed to assist job seekers who are interested in employment opportunities in India. As of that date, job postings in India are only available on the new site. If you wish to search for jobs in India, or create a resume that includes India as your target job location, we recommend that you visit Monster India. |
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| Applying Online |
| Q: What happens when I apply online to a job posting? |
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A: When you apply online, employers receive your resume and cover letter (if you chose to include one) via email. Employers can also access this information at any time within their Monster accounts. When you apply online, the job posting and the resume you included is then listed and can be tracked on your History page. The History page does not list jobs applied to via email, mail or fax.
Note: In some cases, employers may use the 'Apply Online' link to take you to their company website to complete an application process. When you apply online using this method, it is not tracked on your History page. |
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| Q: What is QuickApply? |
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A: QuickApply allows you to apply to a job posting with just one click. Once you set up QuickApply, you'll have the option of using it to apply online whenever you click the 'Apply Now' button on a Monster job posting. If you'd prefer to use a different resume and/or cover letter for a particular job, you'll also have the option of using the standard apply online process.
To set up QuickApply, click QuickApply on the main My Monster menu bar. You'll select the Monster resume (public or private) and cover letter (optional) you wish to use when you apply online, and verify selected career information included in your Monster account. |
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| Q: Do I need a resume to apply to a job posting? |
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A: Yes, you will need to include a resume when you apply online. But you don't need to have a completed resume to use the apply process. When you click 'apply online' on a job posting, you'll have an opportunity to create and include a resume in three ways: 1) build a resume online, 2) upload an existing Word doc., 3) Copy and past plain-text. Each choice can be completed in 1-2 steps. Once you create your resume, you can review it and apply. |
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| Q: How can I apply to a job posting that doesn't include contact information? |
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A: Please contact us with the following information about the Job Posting: its URL (Web page address), the name of the company posting the Job, the title of the Job, the location of the Job. |
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| Q: Why did I get a 'No Such Job' error when I applied online? |
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A: This error is caused by a compatibility issue with the Content Advisor password feature in Internet Explorer. At this time, Resumes cannot be submitted while that feature is enabled. We suggest disabling that feature while you are applying to Jobs. To do this, follow these steps:
- Go to the Tools menu, click Internet Options, and click the Content tab.
- Click Disable under Content Advisor.
- Enter the Supervisor Password and click OK.
- Close and Re-open Internet Explorer.
- Find a Job and apply.
Note: If the above case does not apply, check your Privacy Settings in Norton Internet security. You may need to alter your Privacy Settings to apply to jobs on our site.
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| Q: How can I track the jobs I've applied to? |
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A: You can view the jobs you've applied online to over the past 18 month by clicking the Apply History link on the main My Monster navigation bar and on the My Monster home page. Your Apply History listing displays the date you applied to a job, the job title and company, and the number of days the job has been posted on Monster. The resume you submitted when you applied is also listed, along with the status of your application (sent, received, and viewed). You can also see how you compare with other candidates who've also applied to the same position, and track your progress by updating your status and adding notes on the progress of your job search. |
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| Q: Why should I create a cover letter? |
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A: Including a cover letter with your resume when you apply online is another way to call attention to your unique skills and experience. Instead of relying on your resume to do all the work, you can use the cover letter to explain how you are suited for a specific job. To save time, you can create a cover letter (or cover letters) in advance on the Letters page (click 'Letters' on the My Monster navigation bar) and then customize it when you apply for a job. Not sure what to write? Use one of the cover letter templates available on the Create Letters page. |
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| Q: Why didn't I receive a response when I applied online? |
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A: Each employer has its own method for evaluating resumes. If you're applying to a job at a small company, you may get a personalized response indicating that your resume was received. Many larger companies have automated email replies that perform the same function. Other companies do not acknowledge the receipt of resume unless they want to initiate the interview process. |
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| Posting a Resume |
| Q: How do I create and post a resume on Monster? |
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A: You can create and post your resume when you create your account, when you apply for a job, or at any other point by clicking 'Post Resume' on the main My Monster navigation bar, or by clicking Create Resume' on the My Home page and main Resumes page. You can then choose the resume option that's best for you. Your choices are described below:
Build my resume online (recommended) Monster's resume builder is the quickest and most effective way to create your resume online. Instead of a complicated process spread out over multiple steps, you'll complete the basis for your new resume all on one page. When you're done, you can preview your new resume and add more information, and edit your information whenever you'd like.
Upload my resume This option allows you to attach your existing resume so employers can access, view and print your resume in Word. If you've already created and saved a Word version of your resume, this may be the choice for you.
Copy & paste my resume This option allows you to create a plain-text resume. You can copy and paste from a plain-text non-Word document or type the text into the text box. Employers will have access to your plain-text resume as well as the additional career information you've provided.
Note: When you create a resume, you'll have the option to hide your contact information, current employer and references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you copy and paste. |
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| Q: How do I add more information to my resume? |
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A: After you complete the initial resume steps, you can view your posted resume. At this point, you can edit individual sections and add more career-related information. You can update your resume at any time by selecting the desired resume on the My Monster home page or on the main Resumes page. Click the 'edit' link within the resume section you want to update. |
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| Q: How can I change the contact information on my resume? |
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A: You can update your resume at any time by selecting the desired resume on the My Monster home page or on the main Resumes page. To edit your contact information, click the 'edit' link associated with that section. Note: Changing your contact information will also update shared information on your account and networking profile. |
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| Q: Who will see my resume? |
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A: When you create your resume you'll choose a 'resume status' that determines who can see your resume. If you select 'private,' your resume will not be viewable by employers conducting resume searches. However, you can still use your private resume to apply online to jobs. If you select 'public,' your resume will be viewable by employers conducting resume searches. Only one resume can be 'public' at any one time, but any of your resumes can be used when you apply online. You can update your resume status at any time.
If you select a resume status of 'public,' you can choose not to show your contact information, current employer and references, to employers who find your resume during a resume search. This confidential option could be helpful if you are employed and do not want your employer to identify your resume on Monster. Upload Tip: If you upload or copy and paste your resume, you will need to manually remove any information that you want to make confidential.
Note: The confidential option only applies to employers who find your public resume during a resume search. If you apply online, the information you've marked as confidential will be visible so that the employer can contact you. |
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| Q: What's the difference between a public and private resume? |
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A: When you create your resume you'll choose a 'resume status' that determines who can see your resume. If you select 'private,' your resume will not be viewable by employers conducting resume searches. However, you can still use your private resume to apply online to jobs. If you select 'public,' your resume will be viewable by employers conducting resume searches. Only one resume can be 'public' at any one time, but any of your resumes can be used when you apply online. You can update your resume status at any time.
If you select a resume status of 'public,' you can choose not to show your contact information, current employer and references, to employers who find your resume during a resume search. This confidential option could be helpful if you are employed and do not want your employer to identify your resume on Monster. Upload Tip: If you upload or copy and paste your resume, you will need to manually remove any information that you want to make confidential.
Note: The confidential option only applies to employers who find your public resume during a resume search. If you apply online, the information you've marked as confidential will be visible so that the employer can contact you. |
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| Q: What is Privacy Plus? |
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A: Privacy Plus allows you to block up to 20 companies from finding your public resume on Monster. This feature is particularly helpful if you're looking for a job and don't want your current employer to find your resume. By blocking the company (or companies) of your choice, you can set your resume status to 'public,' allowing other employers to find your resume. For many job seekers, the combination of Privacy Plus and a public resume is the most effective way to privately conduct a job search. |
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| Q: How do I use Privacy Plus? |
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A: Once you create and post your public (searchable) resume, click the 'Privacy Plus' link on the main My Monster menu bar. You can then find and block the company (or companies) of your choice from finding your public resume during resume searches. |
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| Q: What's the difference between Privacy Plus and a confidential resume? |
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A: The 'confidentiality' resume setting hides specific information on your public resume (but not the resume itself) from all employers performing a resume search. Privacy Plus hides your resume from selected employers, allowing other Monster employers to find your resume. |
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| Q: What if I can't find the company I'm looking for? |
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A: If you can't find a company, check to make sure the company name is spelled correctly. If the spelling is correct, it could be the company is not associated with Monster. Additionally, some employers may post jobs on Monster, but do not have access to Monster's database of public resumes. Only companies with active Monster resume search access are available to be blocked by Privacy Plus. Your Privacy Plus company search results will consist of the top (up to 40) matching company names. If you don't find the company you're searching for, we recommend that you return to the Privacy Plus search page regularly, as new companies are added daily. |
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| Q: Will companies be blocked immediately? |
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A: It can take 2-4 hours to block a company from finding your public resume. If you are concerned that a blocked company may find your public resume during that time period, you can set your resume to 'private' until the 2-4 hour period has lapsed. After 4 hours, you can change your resume status back to 'public' so that other employers can find your resume on Monster. |
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| Q: Can I be sure a blocked company won't see my resume? |
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A: Monster cannot guarantee that a blocked company can always be prevented from seeing your public resume. For example, a company could receive your resume from a recruiter or other third party. Also, if a company has multiple variations of its name, you may be unable to block all variations due to restrictions in how many employer listings you block at any one time. |
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| Q: What are resume views? |
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A: Your resume views indicates the number of times that your resume has been viewed by employers. Employers can view your resume as a result of a resume search (if your resume status is 'public') and when you apply online. In both cases, each time the employer requests to view your resume your resume view is increased. Monster does not track who views your resume, only the number of times a view of resume is requested from our resume database. |
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| Q: How can I increase my resume views? |
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A: The most effective way to increase your resume views is to set your resume status to 'public.' Doing so will make your resume available when employers conduct resume searches. If your resume is public and you still feel your views are low, try including more words or phrases that are relevant to your target job. When employers search for resumes, they enter keywords that they feel will be on desired resumes. For keyword ideas, look at sample job titles and job descriptions to see how employers are describing the type of jobs you're looking for. |
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| Q: Who is viewing my resume? |
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A: Monster does not track who views your resume, only the number of times your resume has been viewed by an employer. Employers can view your resume as a result of a resume search (if your resume status is 'public') and when you apply online. In both cases, each time the employer requests to view your resume your resume view is increased. Monster does not track who views your resume, only the number of times a view of resume is requested from our resume database. |
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| Q: What is the 'match' link under each of my resumes? |
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A: Each of the job titles you've associated with your resume (work experiences and target jobs) has been matched with another job title and job description. Including matching job titles helps us to identify and recommend job opportunities. Click the 'match' link to view and update your matching job titles.
Note: Updating your matching job titles will not change the actual job titles you've associated with your resume. |
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| Q: What is the 'renew' link under my public resume? |
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A: When you first create and post your resume on Monster, it will appear near the top of related employer search results. Over time, as new resumes are posted on Monster, your resume may appear lower in similar search results. Clicking 'renew' will refresh the standing of your resume on Monster, bringing it back near the top of employer search results. |
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| Q: What happens when I delete a resume? |
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A: If you delete your resume it will be permanently deleted and irretrievable, except for an archival copy that Monster is required by federal regulation to maintain for a period of up to 2 years. If you delete a resume that you used to apply online for a job, or that was searchable, employers, recruiters and others who have paid for access to the Monster resume database or paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. Monster is not responsible for the retention, use, or privacy of resumes in these instances. |
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| Q: How do I obtain a security clearance? |
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A: Security clearances are granted based on investigations requested by federal agencies, appropriate to specific positions and their duties. Individuals do not typically apply for an investigation or security clearance independently. |
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| Q: How can I set contact preference to both phone and email? |
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A: If you choose to select a contact preference, you must choose either phone or email. Making this choice only indicates a primary preference, it will not prevent an employer from contacting you using an alternative method. If you do not wish to indicate a contact preference, you can leave this selection blank. |
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| Q: What are the guidelines for uploading a Microsoft Word resume? |
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A: Please review the following guidelines before you upload a Word resume:
- Resume must be in Word format and smaller than 500 KB. If you used another application to create your resume, please use the Copy & Paste option instead.
- All images must be removed prior to uploading.
- If you're using Word's Track Changes tool, you'll need to accept or reject all changes on your resume and save it to your computer before uploading.
- Resumes that contain viruses will not be accepted.
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| Q: What happens when I upload my Word resume? |
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A: When you upload a Word document as your resume, you'll also provide additional details like the resume title and target job information. We'll display all this information on the View Resume page, which makes it easier for employers to quickly review it. Your original file is still available on the View Resumes page, and employers can access it as well when they review your resume.
To modify the look of the text version of your Word resume, click the 'edit' link within the Resume Text section. To make content changes, we recommend that you update your Word document and then repeat the upload resume process.
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| Q: How do I fix a typo in my Microsoft Word resume? |
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A: When you upload a Microsoft Word resume, the text from your Word document is displayed on the View Resume page. Your Word document is also saved in its original format. To correct a typo in both locations, you must update your Word document and repeat the upload resume process. To change the appearance of the text version, click 'edit' within the Resume Text section on View Resume.
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| Q: What training does Monster offer job seekers? |
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A: Our job seeker training is currently under review. All seeker training sessions will return shortly. |
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| Monster Networking |
| Q: What is networking? |
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A: In its simplest form, networking is really just people sharing advice and helping each other. On Monster, networking centers around meeting new professional contacts who can help you be successful in your job search and your career. Monster's networking features allow you get to know other Monster members who are ready to share information and ideas to help you improve your job search, advance in your field or stay on top of your industry. |
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| Q: How do I start networking on Monster? |
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A: Simply click Search for Contacts in the Networking Matches section of your My Monster home page. You can search for other Monster members by keyword, occupation, skills, school and company. Instead of seeing a list of jobs that meet your search criteria, you'll see a list of matching Monster members. Click a member's name and you'll be able to view their networking profile. Networking profiles are where members share their experiences, expertise and interests. All Monster members have a free networking profile. To activate and update your profile, click the 'Networking Profile' link on the My Monster navigation bar. |
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| Q: What are the benefits of networking on Monster? |
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A: When you network on Monster you are part of a community of millions of professionals who are interested in sharing information, expertise and advice. Just as in face-to-face networking groups, members are able to get answers they need in return for being available to help others. Networking can help you find the answers, insight and leads that are important to your professional and personal life. As you make new contacts and cultivate existing relationships, the long-term value of your network will continue to grow. |
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| Q: How do I find contacts on Monster? |
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A: To search for other Monster members, click Search for Contacts in the Networking Matches section of your My Monster home page. You can search for potential contacts by keyword, occupation, skill, company and school. When you conduct a search, you'll view a list of members that meet your search criteria. You can then view member profiles and decide which members you'd like to contact. When you see someone that interests you, click the Introduce Me link to send a short introductory note.
Meeting new contacts? Find out how you can Network Safely Online. |
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| Q: Can I save my networking searches? |
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A: Yes, you can save your search criteria on the search results page. Simply enter a name for your search (e.g., School Alumni) and click Save search. When you save your search criteria, you create a people search agent that can be reused and edited. You can create up to 5 people search agents.
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| My Networking Profile |
| Q: What is a networking profile? |
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A: Your networking profile is where you share your experience, expertise and interests with other Monster members. The more details you provide in your public networking profile, the more you increase your chances of finding and connecting with the people who can help you. To get started, click the networking profile link in the main My Monster navigation bar. |
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| Q: How did Monster create my networking profile? |
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A: We used a combination of the information you provided when you signed up for your My Monster account and information derived from your public Monster resume (if available) was used to create the basis for your profile. Once you create/activate your profile, you can update each section by adding/editing displayed information.
Note:
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| Q: What information is on my networking profile? |
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A: Your networking profile includes your first name, location (represented by city/state) and current/most recent job title and company. Your email and mailing address is never displayed. You can complete your profile by including information on your past jobs/employers, educational background, skills and interests. You can also include your photo and a brief introductory note. |
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| Q: What information should I not include on my profile?
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A: Your networking profile is designed to allow you to share information without compromising your privacy. For that reason, we recommend that you do not include your last name, home address, phone number and other sensitive contact information on your networking profile or the networking message boards. |
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| Q: Who can see my networking profile? |
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A: When you create your profile you can choose a 'profile status' that determines if other members can view your profile. If you select 'public,' your profile will be viewable by members and members will be able to send you networking introductions. If you select 'private,' your profile will not be viewable by other members. Choosing a profile status of public is recommended if you wish to meet new contacts who can help you with your job search and career.
You can update your profile status at any time.
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| Q: What's the difference between a public and private profile? |
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A: When you create your profile you can choose a 'profile status' that determines if other members can view your profile. If you select 'public,' your profile will be viewable by members and members will be able to send you networking introductions. If you select 'private,' your profile will not be viewable by other members. Choosing a profile status of public is recommended if you wish to meet new contacts who can help you with your job search and career.
You can update your profile status at any time.
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| Q: What's the difference between a profile and a resume? |
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A: While your profile and resume may contain some of the same information, the intended purpose and audience for each is different. Your profile is
designed to help you meet and network with other Monster members. Your resume is used to present your qualifications to employers.
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| Q: Why is my photo not appearing on my profile? |
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A: It can take up to three days for your photo to appear on your profile. Uploading a second photo while your first photo is pending can lengthen the processing time. |
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| Q: Are there guidelines for profile photos? |
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A: Your profile represents an opportunity to make a positive impression with new contacts. For that reason, we recommend that you select a photo that conveys professionalism. For best results, choose a portrait-style photo that will reproduce well in a small area. Photos must be in jpeg or gif file format and under 100K. Inappropriate/copyrighted images are not allowed. |
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| Message Center |
| Q: How do I start networking? |
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A: The first step in networking on Monster is to create your networking profile and set your profile status to 'public' so that other members can view your profile and send you introductions. To create your profile, click the Networking Profile link in the main navigation bar. Once you've created and completed your networking profile, you can search for contacts by clicking on the Find People tab. When you exchange introductions with another member, the member is added to your Contacts page. Incoming messages from other members can be viewed in your Message Center. |
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| Q: How do I search for contacts? |
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A: The Find People tab includes several ways to search for new contacts. You can search by keyword, skills, school, company, or occupation. You can also choose the location you want to search by specifying a ZIP Code or a city and state.
For more information, see our keyword search tips. |
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| Q: How do I contact someone? |
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A: To send an introduction to another member, click the introduce me button on the member's profile. You'll then have an opportunity to write a short message that will be included with a brief introduction from Monster and sent to the member's message center. When the member you've contacted replies to your introduction, you'll receive the reply in your message center. |
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| Q: How will other members contact me? |
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A: When another member wants to contact you, you'll receive an introduction in your message center. Once you reply to the introduction, you can continue to exchange messages through the message center, or you can choose to share an external email address or other contact information. Monster will never give out your personal email address or phone number. |
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| Q: Can I block someone from contacting me?
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A: If you feel that someone is contacting you too often, or for inappropriate reasons, you can block their messages. Simply click the block link on the member's profile. You can see a list of members you've blocked by clicking the blocked members link on your Contacts page.
To report possible site abuse issues, please contact us. |
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| Q: Will a member be notified if I block them? |
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A: No. If a member that you have blocked should try to contact you, they will receive a message saying that your are not available. No additional information is provided. |
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| Q: How do I read and reply to messages? |
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A: Click the Message Center link on the main My Monster navigation bar. The Message Center lets you make connections and share information with other members without using your personal email address. You can view all introductions you've sent and received, all new messages, or all messages sorted by sender.
Note: Inactive message threads will be deleted after 60 days. |
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| Q: Can I choose not to respond to a message? |
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A: Yes. But remember, networking is about making connections. Even if your response is 'Thanks for getting in touch, but I'm not able to help with your request,' you've responded in a professional way, and perhaps in the future you'll be able to connect with that person in a more valuable manner. Another essential aspect of networking is recommending contacts. Even if you are not the right person to answer a particular question, you might know the right person, and a new connection can be made.
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| Q: How do I report inappropriate messages? |
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A: If you receive messages in your message center that you feel are inappropriate, please contact us. |
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| Q: Will my messages ever be deleted? |
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A: Active message threads are not deleted. Inactive message threads are deleted after 60 days. For example if you receive an introduction, read it once and don't reply, that incoming introduction will be deleted after a 60-day period if you don't read it again or reply. This is also true of inactive outgoing introductions and message threads with one or more replies. This restriction does not affect your list of contacts. Your contacts will not be deleted due to an inactive message thread. |
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| Feedback Ratings |
| Q: What is a feedback rating? |
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A: Feedback points are awarded based on your networking participation. For example, you'll earn points when you update your networking profile, reply to introductions and create people search agents. You also earn points when other members provide feedback about their experience networking with you. |
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| Q: How do I give feedback to another member? |
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A: To provide feedback about another member, go to the member's profile and click 'Add Feedback' in the upper right corner. You can then rate your interaction with that member as positive or negative and leave a comment. Your rating and comment will be added to the member's Feedback Summary page.
Negative votes should be reserved for situations where someone was particularly unhelpful or inappropriate. Often, you may ask a question that a particular member simply can't answer. There's no need to give that member a negative vote. A positive vote and comment of 'Thanks for your reply' is more appropriate in that situation.
Giving feedback helps everyone in the Monster networking community. The member receiving it gets a better sense of how they're performing, or areas they could improve upon. Other members will get a better sense of that member's reputation based their rating. And you get a rating point yourself for leaving a comment. |
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| Q: How do I respond to feedback? |
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A: You can see the feedback ratings and comments other members leave for you on your Feedback Summary page. For each feedback from another member, there is a 'response' link that lets you add a comment. Adding a comment does not affect your rating, but it can help you to clarify or explain the feedback rating. |
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| Networking Message Boards |
| Q: What are networking message boards? |
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A: Networking boards are forums used by the Monster networking community to share ideas and advice on a variety of career-related topics. Discussions take place on individual boards, each focusing on a particular interest, profession, or industry. To make it easier to network with other participating members, each post includes a link to the posting member's networking profile, along with an indication whether or not the member is currently online on Monster. |
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| Q: Can I contribute to all networking boards? |
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A: Yes, you can view and reply to all discussions posted to all networking boards. You can also create a new thread (topic) for discussion. When you start a new thread, make sure you've chosen a board that's appropriate for the topic. For example, a thread on interview tips would be a good fit on a general interest board, whereas a thread on IT careers will get the best response on a technology board. If you are replying to an existing thread, your message should be a positive contribution to the discussion in progress. |
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| Q: What is the difference between Networking Message Boards and Career Advice Message Boards? |
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A: Monster's Networking Message Boards and Career Advice Message Boards offer forums where members can meet to share ideas and advice on a variety of career-related topics. On Monster's Networking Message Boards, each post includes a link to the posting member's networking profile, along with an indication whether or not the member is currently online on Monster. On Monster's Career Advice Message Boards, participants post anonymously using screen names and there is no link to the posting member's networking profile. |
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A: A thread is an individual topic for discussion that takes place within a networking board. The thread starts when a member clicks the 'new thread' button and posts a message. Once the new thread is started, other members can continue the discussion by posting their own replies. |
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| Q: What's the difference between a thread's full view and threaded view? |
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A: In full view, the posts that make up the thread are displayed in chronological order, oldest to newest or newest to oldest, depending on your preference. Using full view also provides additional detail about the members posting to the thread, including profile photos and online status. Other full view features include the ability to forward, bookmark, and report threads.
In threaded view, the individual discussions that take place within the thread determine the message order. Note: Many features found in full view are not available in threaded view. |
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| Q: How do I post a reply or start a new thread? |
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A: To create a new thread for discussion, click new thread at the top of the main board page. Before you start a new thread, consider if you've chosen a board that's appropriate for the topic. For example, a thread on interview tips would be a good fit on a general interest board, whereas a thread on IT careers will get the best response on a technology-related board.
To reply to a thread, click the post reply button associated with the desired message. If your view is set to threaded view, your post will be shown under the message that you've replied to. If your view is set to flat mode, all messages will be shown in chronological order, either newest to oldest, or oldest to newest, depending on your preference.
For more information, see our Message Board Guidelines. |
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| Q: Can I use HTML in my board post? |
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A: Yes, you can use HTML to format text and to include links to related Web pages. |
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| Q: How can I view my board posts? |
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A: If you've started a thread or replied to an existing thread, a 'View Board Posts' link will be included on your networking profile. Clicking that link will bring you to a page displaying your networking board posts. |
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| Q: How can I view another member's board posts? |
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A: If a member has started a thread, or replied to an existing thread, a 'View Board Posts' link will be included on their profile. Clicking that link brings you to a page displaying the member's posts.
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| Q: How can I tell a friend about a board post? |
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A: You can tell a friend about a board post by clicking the 'Forward to a Friend' envelope icon located to the right of each post. You'll then enter your friend's email address on the following page. You'll also have an opportunity to include a personal message. Once you complete the form and click 'send,' your friend will be sent an email that links to the specific board post.
Note: The 'Forward to a Friend' feature is only available in full view. |
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| Q: What are the guidelines for posts? |
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A: Networking message boards are discussion forums used by the networking community to share ideas and advice on a variety of career-related topics. New threads and replies to existing threads should be courteous, professional and relevant to the board/discussion.
Before you start a new thread, consider if you've chosen a board that's appropriate for the topic. For example, a thread on interview tips would be a good fit on a general interest board, whereas a thread on IT careers will get the best response on a technology-related board.
For more information, see our Message Board Guidelines. |
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| Troubleshooting |
| Q: Why am I having problems accessing certain pages on the site? |
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A: To maximize performance, Monster passes information to and from your computer on a regular basis. Some site features (e.g., account login, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g., browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking and blocking of referrer information. For assistance, contact the support department for the software in question. |
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| Q: Why doesn't the link you sent me in an email work? |
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A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.
If this doesn't work, please contact us with as much of the following information as possible: first name, last name, street address, city, state, country, ZIP Code, and phone number. |
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| Q: How do I clean out my cache or my temporary Internet files? |
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A: Please follow these instructions for cleaning out your temporary Internet files or cache:Netscape - Click on Edit on the tool bar at the top of your browser and then select Preferences.
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Expand the Advanced category by clicking on the + sign next to the word Advanced.
- Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
- Click OK and you're all set.
Internet Explorer - Depending on which version of Internet Explorer you are using you will click on either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
- Under Temporary Internet Files, click on Delete Files.
Under History click on Clear History. - Click OK and you're all set.
AOL 9.0 Optimized- At the sign-on screen, click on the Settings link located on the toolbar.
- Click the Offline storage button.
- By default, the Maximum Disk Space for Online Art sis set to approximately 60 MB. Drop this number to the lowest available setting.
- Click Save button.
- Exit the settings area, which should automatically close AOL. Make sure that the AOL software is shut down.
- Repeat these instructions and change the maximum disk space back to 60 MB.
AOL 9.0 SE- On the AOL toolbar, click Settings.
- Under Customize AOL, select View All.
- Scroll down to the How AOL Works section and select Internet (Web) Options. The AOL Browser Settings window opens.
- Under Related Settings, select Internet Explorer settings.
- In the Temporary Internet files section, click Delete Files.
- Click OK to begin deleting the files. This process may take awhile depending on how many files there are to be deleted.
- Click OK to close the window.
Note: You can also use the Clear My Footprints option to erase your browsing history, cookies, cache, and blocked pop-up list. To do this: - On the AOL toolbar, click the Settings icon.
- Click the Internet [Web] Options link.
- Click the Clear My Footprints tab.
- Click the Clear My Footprints button.
- Click the Yes button.
AOL, earlier versions- Click on My AOL on the tool bar at the top of your AOL screen and then select Preferences.
- Under Preferences click on the WWW icon.
- The pop-up screen defaults to the General tab.
- Under Temporary Internet Files click on Delete Files and under History click on Clear History.
- Click OK and you're all set.
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A: Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's help file. To allow cookies for IE 6.0:- Select Tools menu / Internet Options.
- On the Privacy tab, click Edit. Add the Monster domain(s) that you use and click Allow.
- Click OK.
If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customized experience we provide our users. If you get the Cookies Not Enabled message: - Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly.
- Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
- Check your browser's settings to make sure that cookies are enabled and allowed per session. For more information on this, consult your browser's help file.
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| Q: How do I enable cookies? |
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A: Please follow these instructions for enabling Cookies:Internet Explorer 6.0 for Windows - Click Start menu from Desktop.
- Point to Settings.
- Click Control Panel.
- Click the Internet Options icon.
- Select the Privacy tab.
- Move the Privacy settings slider to Medium.
- Click OK .
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Close Control Panel.
Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows Click Start menu from desktop. Point to Settings.Click Control Panel.Click the Internet Options icon. Select the Security tab. Click the Internet icon.Click Custom Level.Scroll down until you see Cookies.Select Enable under Allow cookies that are stored on your computer.Select Enable under Allow per-session cookies (not stored).Click OK, and click
OK again.Close the Control Panel.
Internet Explorer for Macintosh Click the Edit menu. Click Preferences.On the left margin, click Cookies under Receiving Files.Next to When receiving cookies:, select Never Ask.Click OK .AOL for Macintosh Click the My AOL menu.
Click Preferences.Click the WWW icon.
Click Advanced Settings.On the left margin, click Cookies under Receiving Files.Next to When receiving cookies:, select Never Ask.Click OK and click
OK again.Netscape 6.X Click the Edit menu. Click Preferences. On the Categories list, click Cookies below the Advanced option. Select Accept all cookies. Click OK.Netscape 7.X -
Click the Edit menu.
- Click Preferences.
- On the Privacy and Security list, click Cookies.
- Select Accept all cookies.
- Click OK.
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| Q: How do I delete my Monster cookies? |
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A: You can delete your Monster cookies (only) by clicking here. When you delete your cookies, you will automatically be logged out of your account. If you wish to delete ALL cookies on your computer, see the following question. |
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| Q: How do I delete all cookies? |
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A: Follow these instructions to delete your cookies:
Internet Explorer and AOL for Windows- Click on the
Start menu, point to Settings and click on Control Panel.
- Double click
the Internet Options icon.
- On the General tab, click the Delete
Files button.
- On the Delete Files pop up box, click
OK. (For IE
6.0, there is a Delete Cookies button on the General tab. For
previous versions, continue with the following steps..)
- Click on the Settings
button.
- Click on the View Files button.
- On the Edit menu, click
Select All.
- On the File menu, click Delete.
- On the Warning pop up box, click OK
.
- Close this window. Click OK on
Settings. Click OK
on Internet Options. Close the Control Panel.
- Close Internet Explorer or AOL before accessing Monster
again.
Internet Explorer for Macintosh- On the Edit menu, click
Preferences.
- Click Cookies.
- Click the Cookie that you want to
delete.
- Click Delete, and Click OK.
- Close Internet Explorer before accessing Monster
again.
AOL for Macintosh- Open AOL.
- On the My AOL menu,
click Preferences.
- Click WWW icon and click Advanced Settings.
- On
the left margin, click Cookies under Receiving Files.
- Click the Cookie
that you want to delete.
- Click Delete, and Click OK.
- Close AOL before accessing Monster again.
Netscape for Windows- Go to Program Files, Netscape,
Users, your current user profile folder, and locate the file called
cookies.
- Right-click it and select Delete.
- Close Netscape before accessing Monster again.
Netscape for Macintosh- Go to your System Folder, open
Preferences, and open Netscape Users. Locate the Magic Cookie file.
- Put it
in the trash, and then empty the trash.
- Close Netscape before accessing Monster again.
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